Free returns and shipping

SHIPPING

 

We ship to all of Italy and internationally by courier.

When a product ships, the customer will receive an e-mail including the shipping number, which will allow him or her to verify the status of the shipment.

Shipping costs, where applicable, will be indicated on the order confirmation summary page. Shipments are insured against theft and accidental damages at no additional charge. Once the goods reach their destination, the insurance ceases to apply.

Orders placed on the weekend will be filled on the next business day. Products purchased and paid for by bank transfer or Postepay service will be shipped when payment is credited to our account or card.

Indicatively, products will be delivered in 5 business days. Please allow for an additional day for delivery to Calabria, Sicily, Sardinia and other islands.

No deliveries will be made on weekends or holidays. If the customer refuses to accept the goods, or the goods otherwise are not collected, the customer will be charged all shipping costs and any additional expenses.

Products will be delivered in special packaging. Upon delivery, the customer is responsible for verifying that the packaging is intact before signing for delivery. If the external packaging is not intact, the customer may refuse to accept the parcel, providing written justification for such refusal and sending us immediate notice, by e-mail or fax, of refusal of the parcel due to damaged packaging. It is understood that once the customer has signed for delivery by the courier, he or she will no longer be able to raise any objections concerning the packaging.

For purchases of less than €200.00 the cost of shipping in Italy is €6.00. For purchases of more than €200.00 shipping in Italy is free. 
The customer may calculate the cost of shipping to all other countries by adding a product to his or her shopping cart.

 

RIGHT OF WITHDRAWAL

 

The customer may exercise the right of withdrawal, without any penalties and without any obligation to provide justification, within 10 business days of receiving the articles.

To initiate the return procedure, the customer must sent an e-mail to the address contact@youfirst.eu indicating the order number and the codes for the articles that he or she intends to return. Once the return request has been received, the customer support office will send an e-mail containing the return code, instructions for returning the goods and an authorisation form. The customer must then complete the form, print it, place it in the envelope attached to the outside of the package and return the goods within the terms indicated above.

Returns without completed authorisation forms will not be accepted.

In addition to initiating the aforementioned return procedure, within ten business days of receiving the goods the customer must return the article(s) received by delivering it/them to the courier that shipped it/them. Returns are completely free of charge, but only if the customer uses the same courier as responsible for the initial shipment. If the customer uses another courier, he or she will bear all costs of returning the article(s), and he or she will also be liable for any loss or damage of the goods to be returned in transit.

In order for the customer to exercise the right of withdrawal, the articles to be returned must be intact. The products must not have been used, washed or damaged. The authenticity tag and warranty seal must still be attached to the products, which must be returned in their original packaging.

The articles must be returned to our office. Alternatively, the customer may bring the articles personally to our office within ten business days of receiving the goods and after having initiated the return procedure.

Products to be returned (attributable to a single order) must be sent in a single shipment. If the customer returns products from a single order in multiple shipments, the customer will be charged return costs for the second and any additional shipments. Returned products will be inspected, and if the conditions indicated above have not been satisfied (return period, failure to initiate the return procedure, product integrity, original packaging, warranty seal and authenticity tag attached to the product), we will not consider the right of withdrawal to have been properly exercised and we will allow the customer to re-accept the goods, with the customer liable for all shipping costs. In any event, no refund will be provided.

If the customer has exercised the right of withdrawal in accordance with the above, we will refund the amounts paid (inclusive of shipping costs) as soon as possible and no later than 30 days from the date on which we become aware of the exercise of the right of withdrawal, once we have verified the conformity and integrity of the products returned and the conditions of the exercise of the right of withdrawal.